Jobs

Call Center Agent

Vacancy for: Customer Service

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Job Description



-Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
-Answer all incoming calls and respond to students’ requests
-Provide inquirers with accurate and complete information
-Identify, research and resolve student's issues using the computer system
-Follow up on inquiries that are not solved immediately and contact the inquirer.
-Communicate with other departments to resolve problems regarding complains
-Transfer customers calls to appropriate staff


Job Requirements



-Cool-tempered and able to handle rejection
-Outstanding negotiation skills with the ability to resolve issues and address complaints
-High level of Communication skills
-Presentable and has self-confidence.
-Finds pleasure in fulfilling the expectations of inquirers when serving customers


Qualifications



-University Degree in any field.
-1-3 years of experience as a call center agent
-Very good command English and Arabic is a must; any other language is a plus.
-Very good computer skills (Word, Excel…etc.)