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Graduate Registration & Records Specialist

Vacancy for: Student Affairs

Ref Code:

The Graduate registration and records specialist will be in charge of accommodating the service counter and organizing inquiries according to staff assignments.


The Graduate Registration and Records Specialist is expected to professionally perform the following tasks:

o Providing over the counter direct service to graduates mainly in the form of typical daily services ranging from taking inquiries and complaints.
o Delivering certificates/ transcripts/templates issued.
o Filing shipping requests of sealed graduates documents to institutions abroad upon graduates requests.
o Coordinating with the Graduate Archives Specialist the archiving of graduates requests/issued documents.
o Accommodate daily graduates’ traffic, takes inquiries and guides/directs them adequately in a professional and friendly manner.
o Deliver high-quality, accessible services that meet their needs.
o Give accurate and comprehensive information.
o Provide accurate, timely and useful information to graduates in relation to their post-graduation services.
o Provide efficient complaints and appeals procedures.


o Very good English language command – spoken and written.
o Fast typing skills (English and preferable Arabic).
o Proficiency in using all Microsoft office applications.
o Work under pressuring conditions.
o Commitment to finalizing and delivering tasks within assigned deadline.
o Customer service oriented: to value each person, listen and solve problems.
o Communication: to be connected and linked with the GUC community in efficient ways.
o Be Team player within the department.
o Maintain high quality delivery in all tasks
o Have a strong moral principles and responsibility
o Learn, brainstorm, troubleshoot problems and accommodate various inquiries
o Accomplish tasks in an organized and neat fashion and be punctual attending to work and work-related appointments
o Keep track of required tasks and delivers them within required time according to department needs
o Strong background in the educational/customer service field - preferable

Post Date: Wednesday, January 11, 2017

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